Solutions for the sales force
By using the order collection app, the work of the sales force in the field becomes more efficient and profitable.
THE CHALLENGE
The project was born from the need of a reference company in the sector of supplying products and services in the world of hygiene and comfort for the catering and hospitality sectors. In this sector, characterised by great competitiveness, a punctual and efficient organisation is of fundamental importance to meet customer needs in the shortest possible time. For this reason, Pieri Group S.r.l was looking for a tool capable of reducing customer service times for both its technical assistance and maintenance department and its sales force in the area.
THE CHALLENGE
The project was born from the need of a reference company in the sector of supplying products and services in the world of hygiene and comfort for the catering and hospitality sectors. In this sector, characterised by great competitiveness, a punctual and efficient organisation is of fundamental importance to meet customer needs in the shortest possible time. For this reason, Pieri Group S.r.l was looking for a tool capable of reducing customer service times for both its technical assistance and maintenance department and its sales force in the area.
THE SOLUTION
EUROSYSTEM2000, relying on its thirty years of know-how in the IT sector, provided the customer with a specific app solution for technical assistance management and mobile order collection, perfectly integrated with the company’s management system. Now, the company has a complete tool – it also works offline – that allows it to keep the service workflow under control at all times and to facilitate the work of its technicians and agents in collecting orders from customers. Today, the sales force can operate through multimedia presentation of products, sending documentation and data sheets, and having a complete report of the customer’s situation and discounts. The order, or the quotation, is placed in a few moments and the system automatically loads the relative data into the Pieri Group S.r.l. management system, updating all company functions from administration to logistics and purchasing in real time.
KEY CHARACTERISTICS AND RESULTS
The new offline solution has enabled the company to plan services more punctually and the agents to meet customer needs at any time and place. This translates into great time savings, better coverage of the territory and an increase in the number of orders processed. Furthermore, having a multimedia catalogue at hand at all times has drastically reduced the use of paper material, and customers themselves have found it very useful to be able to have the technical content available at any time.
“With the help of EUROSYSTEM2000, we have significantly increased the digital component within our company. Today, with the use of new technologies, we can boast more efficient and secure workflows, along with a high degree of work simplification for our operators.”
TECHNOLOGIES IN USE IN THE PROJECT
The key tools that EUROSYSTEM2000 used to successfully complete this project are: